OVERVIEW
This website is operated by Samson Scientifics and Surgicals Pvt. Ltd. Throughout the site, the terms “we”, “us”, “our” and “SAMSON” refer to Samson Scientifics and Surgicals Pvt. Ltd.
SAMSON offers this website, including all information, products, tools, and services available through the website, subject to your acceptance of these Terms & Conditions.
By visiting our website and/or purchasing a product from us, you agree to be bound by these Terms & Conditions and any other policies referenced on our website.
Please read these Terms & Conditions carefully before using our website. If you do not agree with these terms, please do not use our website or place an order.
1. ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree not to use our products or website for any unlawful or unauthorized purpose or to violate any applicable laws.
You must not attempt to introduce viruses, malware, or any other harmful code that could affect the operation or security of our website.
2. GENERAL CONDITIONS
We reserve the right to refuse or cancel an order at our discretion, including where we suspect fraudulent or unauthorized activity.
You may not reproduce, copy, sell, resell, or exploit any part of our website, content, products, or services without our prior written permission.
The headings used in these Terms & Conditions are for convenience and do not affect the interpretation of these terms.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However, product colours may appear slightly different depending on your device or screen settings.
Product specifications, descriptions, availability, and prices may be changed or updated without prior notice.
We reserve the right to discontinue any product or limit the quantity of products that may be purchased.
4. PRICING AND ORDERS
All prices displayed on the website are subject to change without prior notice.
We reserve the right to correct any pricing, product, or listing errors that may occur on the website.
If an order is affected by an incorrect price or other significant error, we may cancel the order and inform you accordingly.
We reserve the right to refuse or cancel orders that appear to be placed for resale, unauthorized commercial purposes, or fraudulent activity.
5. BILLING AND CUSTOMER INFORMATION
You agree to provide accurate and complete information when placing an order.
You are responsible for ensuring that your name, phone number, email address, billing address, and shipping address are correct.
If you provide incorrect information that results in a failed or delayed delivery, additional charges may apply where applicable.
6. PAYMENTS
Payments on our website are processed through secure third-party payment providers.
We do not store your complete credit or debit card information on our servers.
By placing an order, you authorize us and our payment partners to process the payment for the total order amount.
7. SHIPPING AND DELIVERY
We aim to dispatch and deliver orders within the estimated timelines displayed on our website.
Delivery timelines may vary depending on your location, product availability, courier delays, weather, public holidays, or other circumstances beyond our control.
Once an order has been shipped, the customer may track the order using the tracking information provided by us or our delivery partner.
8. RETURNS AND REFUNDS
Our products are eligible for return within 7 days of delivery, subject to the conditions mentioned in our Returns & Refunds Policy.
To be eligible for a return, the product must be unused, unwashed, and in its original condition, along with all original packaging, accessories, leaflets, and carry bag.
Products that have been used, washed, damaged, or returned without the required original packaging may not be eligible for return.
Please refer to our Returns & Refunds Policy for complete details.
9. CANCELLATION
Orders may be cancelled before they are shipped, subject to our Cancellation Policy.
Once an order has been shipped, it cannot be cancelled. In such cases, you may be able to return the product after delivery in accordance with our Returns & Refunds Policy.
10. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or use services provided by third parties, including payment gateways, delivery partners, analytics providers, and other service providers.
We are not responsible for the content, policies, availability, or practices of third-party websites or services.
Any use of third-party services is subject to the terms and policies of the respective third party.
11. USER REVIEWS AND CONTENT
If you submit reviews, feedback, photographs, videos, or other content to us, you agree that we may use such content for our business, marketing, advertising, and promotional purposes, subject to applicable law.
You must not submit content that is unlawful, misleading, offensive, defamatory, or infringes the rights of another person or entity.
12. PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
13. ERRORS AND OMISSIONS
There may occasionally be errors, inaccuracies, or omissions on our website relating to product descriptions, prices, offers, availability, shipping charges, or other information.
We reserve the right to correct such errors, update information, or cancel affected orders where necessary.
If an order is cancelled due to an error, any payment already made for the cancelled order will be refunded, where applicable.
14. PROHIBITED USES
You may not use our website:
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For any unlawful purpose
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To violate any applicable law or regulation
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To infringe our intellectual property or the rights of others
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To submit false or misleading information
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To upload viruses, malware, or other harmful code
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To interfere with the security or operation of our website
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To collect or misuse personal information of other users
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To engage in fraudulent or unauthorized activities
We reserve the right to restrict or terminate access to our website if these terms are violated.
15. DISCLAIMER
The information provided on our website is for general informational purposes.
SAMSON does not guarantee that the website will always be available, uninterrupted, secure, or completely error-free.
Our products are intended to provide support and comfort as described for each product. They are not intended to replace professional medical advice, diagnosis, or treatment unless specifically stated otherwise.
Customers should consult a qualified healthcare professional where appropriate.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Samson Scientifics and Surgicals Pvt. Ltd., its directors, employees, affiliates, suppliers, and service providers shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions limits any liability that cannot legally be limited under applicable law.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Samson Scientifics and Surgicals Pvt. Ltd., its directors, employees, affiliates, suppliers, and service providers from claims, losses, liabilities, or expenses arising from your violation of these Terms & Conditions or misuse of our website or services.
18. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable to the extent permitted by law.
19. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the applicable courts and jurisdiction of Indore, Madhya Pradesh, India, to the extent permitted by law.
20. CHANGES TO THESE TERMS
We may update or modify these Terms & Conditions from time to time.
The latest version will always be available on this page. Your continued use of our website after any changes are posted constitutes your acceptance of the updated Terms & Conditions.
21. CONTACT INFORMATION
Samson Scientifics and Surgicals Pvt. Ltd.
Balaji Tulsiyana Industrial Estate,
36, MR 10 Road, Kumedi,
Indore, Madhya Pradesh – 453555, India.
For any questions regarding these Terms & Conditions, please contact us through our Contact Us page.
